
University Communication Channel with AI
We developed an intelligent platform to receive and analyze feedback, suggestions, and ideas in real time, leveraging AI for sentiment analysis.
Industria:
Education
Servicio:
Turnkey Project
Pericia:
Integrations & Software Development
Tecnologías:
AI, PHP, Laravel, MySQL, Webservices
Fondo
A major university sought to improve communication among students, faculty, and administrative staff by providing a channel for submitting feedback, suggestions, and complaints, either publicly or anonymously.
The goal was to create an accessible platform for everyone while streamlining the management of these messages through efficient analysis. The university aimed to transform this information into valuable insights to enhance its processes and community experience.
Desafíos
Variety of Formats: The submissions were highly unstructured, making it difficult to automate processing without human intervention.
Resultados
The implementation of this AI-driven communication platform revolutionized the university’s ability to handle feedback:
Sentiment Analysis with AI: Advanced AI models enabled real-time sentiment analysis, helping the university prioritize urgent or critical messages and better understand the overall tone of feedback.
Efficient Categorization: The platform automatically categorized submissions into themes such as suggestions, complaints, or inquiries, streamlining internal workflows.
Anonymous and Public Options: The system allowed users to choose between anonymous or identifiable submissions, fostering an open and trustworthy communication environment.
User-Friendly Interface: Designed with accessibility in mind, the platform ensured ease of use for all members of the university community.
Data-Driven Insights: The analysis of aggregated feedback provided actionable insights, helping the university make informed decisions to improve processes and enhance the overall experience.
This intelligent communication channel transformed the way the university engaged with its community, promoting transparency, inclusivity, and continuous improvement.
