University Communication Channel with AI

Background

A major university needed to improve communication among its students, faculty, and administrative staff by providing a channel where comments, suggestions, and complaints could be submitted, whether publicly or anonymously.

The goal was to create an accessible space for everyone and streamline the management of these messages through efficient analysis. The university sought to turn this information into valuable insights to improve its processes and the experience of its community.

Challenges

Variety of formats: The documents were not standardized, which made it difficult to automate their processing without human intervention.

Results

Implementing an AI-powered communication platform brought significant results:

- Automatic sentiment analysis: We applied AI to perform sentiment analysis in real time, allowing the university to immediately identify positive, neutral, or negative comments and act quickly.

- Efficient classification with a word cloud: Messages were automatically organized using a word cloud, making it easier to visualize recurring topics and areas that required greater attention.

- Inclusive and accessible channel: The system allowed all members of the university community to feel heard, with the option to submit comments anonymously if they preferred.

- Improved management: The university's response capacity was optimized, achieving smoother and more effective interaction with its community.

This project significantly improved internal communication, strengthened the relationship between the university and its community, and provided valuable insights for the continuous improvement of its processes and services.